I might be a bit bias when it comes to the question, “How do I know when to outsource IT?” I have worked with hundreds of clients all of which at some point decided it was “time” to move away from break/fix IT support towards more proactive, ongoing IT support that compliments their business model.
Each company goes through different experiences with their IT. One thing they all share is that at some point their IT was too critical to their business to gamble with. Uptime, preventing costly issues and technology leadership become more important than their relationship with their break/fix IT guy.
The tools available to monitoring, reporting and preventing downtime are amazing. As technicians, we can be truly efficient and masterful at our trade. Our ability to support and properly align a clients technology leaves us time to plan and really get to know a clients business. (A much different experience than the earlier years of having to constantly put out fires.)
The accessibility and options available have lowered the price for services provided, therefore becoming more affordable to the client. Outsourcing is a powerful and affordable of option for everyone, not just the large enterprise company.
Entrepreneur magazine recently wrote an article entitled “How to Know When to Outsource IT.” If I had to answer the question, I wouldn’t hesitate. My answer? If your business runs on technology, then you can’t afford NOT to outsource your IT to an Accredited Managed IT Service Provider. (Like Anexio. I told you I was bias.)