The service model that most small businesses associate with IT is the Break/Fix. In this model, when there is a technical failure, the business typically places a call to their local IT technician. The technician handles the immediate issue. Much like the fireman waiting for a fire, the IT technician is waiting for a computer system to fail. This system is costly to any business. Why? Because, for the IT technician, there is no incentive to solve or detect future problems, nor is there incentive to provide maintenance without an additional cost.
Is there another option? Absolutely. With a managed services model, the focus is not on “clean-up” of disasters that already happened, it is on maintenance that will keep a system from failing. Managed services, when performed correctly, ensure that technicians are trained to recognize problems before they escalate. Computer systems seldom fail without some type of alert notification. With managed services, these notifications are sent to a team weeks (if not months) before the system fails. In the case of Anexio, all of our technicians are certified through Microsoft and trained to look for these warnings. This means that a technician can fix a smaller problem long before there is a complete failure of your system.
Here are 4 Economical Benefits of a Managed IT Provider:
- Recurring budgeted $/month – a fixed fee support service.
- Monitoring of servers and internet connectivity, 24X7 – proactive support as opposed to break-fix.
- No hourly onsite charges during normal business hours or with Platinum level support.
- We assess the risk and take responsibility which results in freedom from worry.
Business owners will find that the managed services model provides better overall service, where the risk is placed on the service provider to ensure there is little to no downtime or loss in productivity. Be sure that your provider gives you a scope of work and timeframe for completion, so that you are not racking up hidden hourly rates.
So, what does this mean for you, the average business owner? Managed services can provide not only a stable network, but increased sales, improved customer service and higher levels of customer credibility and loyalty. We don’t know of a single business that wouldn’t enjoy more of that.
[hs_action id="643"]
